You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team as soon as possible with your order number. We cannot guarantee cancellation of orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
Certain items are not eligible for return, including perishable goods, personalized items, and products marked as final sale. Please contact us if you're unsure whether your item is returnable.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). In such cases, we will refund the original shipping charges.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Some financial institutions may require additional time to process the transaction.
If you still have not received your refund after this period, please contact your credit card company or bank, as there may be a delay in their processing. If the issue persists, contact our customer service team with your order details, and we will investigate the matter.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Stepaced
Address: 1608 Gales Street Northeast, Washington, DC
E-Mail: [email protected]
Phone: +1 666-403-2767
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
